SHIPPING POLICY

PREPARING YOUR ORDER

We know you're excited to receive your new crystals, and we aim to have every Gecko Gem Co. order packed and on its way as quickly as possible.

As a small business, orders are carefully packed individually to ensure your crystals and mineral specimens are protected during their journey.

Current processing time: 3–4 business days

Please note that processing times may be slightly longer during sales, open days, new releases and other busy periods.

Shipping timeframes begin after your order has been packed and dispatched.

SHIPPING – AUSTRALIA ONLY

At this stage, Gecko Gem Co. ships within Australia only.

All parcels are sent via Australia Post and include tracking.

Standard Shipping

Orders under 1kg - $10

Orders 1-3kg - $15

Orders 3-5kg $20

Orders over 5kg - $25

Please note no shipping on items over 15kg, Local Pickup only

Delivery times vary depending on your location and Australia Post's delivery network. Customers in regional and remote areas may experience longer delivery times.

Once your parcel has been handed over to Australia Post, delivery timeframes are outside of our direct control.

WHY DON'T WE OFFER FREE SHIPPING?

We want to keep the prices of our crystals and mineral specimens as affordable as possible rather than building shipping costs into our product prices.

For this reason, we are unable to offer free shipping at this stage.

Our shipping charges help cover the actual costs associated with safely packaging and sending your order.

PACKAGING & SUSTAINABILITY

We take great care when packing your order to ensure your crystals arrive safely while also trying to minimise unnecessary waste.

Recyclable packaging materials are used wherever possible.

As a small business receiving regular shipments from crystal and mineral suppliers, we also reuse suitable packaging materials where practical. This may include boxes, protective wrapping, bubble wrap and other plastic packaging that is still in good condition.

Rather than immediately disposing of these materials, we believe reusing them is a more practical and environmentally responsible option.

This means your parcel may occasionally contain reused packaging materials, but your crystals will always be packed with care and protection as the priority.

We encourage you to reuse or recycle the packaging from your Gecko Gem Co. order wherever possible.

TRACKING YOUR ORDER

All Gecko Gem Co. orders are sent with tracking.

Once your order has been packed and dispatched, you will receive confirmation containing your Australia Post tracking number.

Please ensure the email address entered at checkout is correct so you receive your order and tracking notifications.

DELIVERY ADDRESSES

Customers are responsible for ensuring the delivery address entered at checkout is complete and correct.

If you notice an error in your shipping address, please contact us as soon as possible at geckogemco@outlook.com.au.

If your order has already been dispatched, we may not be able to change or redirect the delivery.

Additional postage costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

DAMAGED PARCELS

We carefully package our crystals and mineral specimens to minimise the risk of damage during shipping.

If your order arrives damaged, please contact us at geckogemco@outlook.com.au and provide clear photographs of:

• The damaged item
• The shipping box or satchel
• The internal packaging
• Any visible damage to the outside of the parcel

Please retain the original packaging while your claim is being assessed.

For more information, please refer to our Returns & Refund Policy.

QUESTIONS?

If you have any questions about shipping or your order, please contact:

Gecko Gem Co.
geckogemco@outlook.com.au